FAQs
PRODUCT & QUALITY
What is 925 Sterling Silver-Plating?
Our products feature a premium layer of 925 Sterling Silver bonded to a high-quality base of brass or copper. This gives you the exquisite luster and feel of solid silver with enhanced durability for everyday elegance.
How do I care for my Irra pieces?
To maintain their radiance, wipe your pieces with a soft, dry microfiber cloth after use. Avoid contact with harsh chemicals, perfumes, or water. When not in display, store them in the original Irra packaging to prevent natural oxidation.
ORDERS & SHIPPING
How long will it take to receive my order?
Processing Time:
Ready-to-Ship Collections : Dispatched within 3-5 working days.
Crafted-to-Order-Pieces : As these items are made specifically for you, please allow 8-10 working days for dispatch.
Delivery Time: Once dispatched, please allow 5-7 business days for your order to reach you, depending on your location within India.
Can I track my delivery Absolutely. Once your order is dispatched, we will send a tracking link via Email and WhatsApp so you can follow its journey to your home.
RETURNS & EXCHANGES
What is your return policy?
At Irra, we maintain a strict No-Refund policy. Because our pieces are carefully curated and inspected, we do not offer returns for a change of mind. We only offer exchanges for items that arrive damaged or have manufacturing defects.
I received a damaged item. What should I do?
We apologize for the inconvenience. Please notify us within24 hours of delivery at sales@irraluxury.com. To process your exchange, we require clear photos or an unboxing video of the damaged product and its packaging.
How long does an exchange take?
Once your damage claim is verified and approved, we will arrange for a reverse pickup. After we receive the original item, your replacement piece will be dispatched within 3–5 business days.
PAYMENTS
What payment methods do you accept?
We accept all major Credit/Debit cards, Net Banking, and popular UPI options through our secure payment gateway. All transactions are encrypted for your safety.