This website is operated by SHIVATMIKA LUXURY PRIVATE LIMITED. Throughout the site, the terms “we”, “us” and “our” refer to Irra. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, and notices stated here.

By visiting our site or purchasing from our 925 sterling silver-plated collection, you agree to be bound by the following terms (“Terms of Service”).

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any unauthorized or illegal purpose. A breach or violation of any of these Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, or exploit any portion of the Service without express written permission from us.

SECTION 3 - ACCURACY OF INFORMATION

The material on this site is provided for general information only. While we strive for excellence, we are not responsible if information made available on this site is not accurate, complete, or current. Any reliance on the material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice. We shall not be liable for any price change or suspension of the Service.

SECTION 5 - PRODUCTS AND SERVICES

We have made every effort to display the colors and images of our 925 sterling silver-plated range accurately, but we cannot guarantee your monitor's display will be exact. We reserve the right to limit the sales of our products to any person or geographic region.

SECTION 6 - STRICT EXCHANGE-ONLY POLICY (NO REFUNDS)

At Irra, we maintain a stringent quality control process. Please note our policy regarding purchases:

• No Refunds: We follow a strict No-Refund policy. Once a purchase is made, we do not provide monetary refunds for any reason.
• Exchange Only: Exchanges are only permitted if the product is received with a manufacturing defect or has been damaged during transit.
• 24-Hour Reporting Window: To be eligible for an exchange, you must report the damage to us at sales@irraluxury.com within 24 hours of the delivery timestamp.
• Evidence Required: Claims must be accompanied by clear photographic or video evidence of the damaged product and its original packaging.
• Process: Once your claim is verified and approved, we will facilitate an exchange for the same item. If the item is out of stock, a store credit may be issued at our sole discretion.

SECTION 7 - ACCURACY OF BILLING

We reserve the right to refuse any order. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all transactions.

SECTION 8 - THIRD-PARTY LINKS & TOOLS

We may provide access to third-party tools (such as payment gateways) which we do not monitor or control. Any use of these tools is entirely at your own risk. We are not liable for any harm related to transactions made via third-party websites.

SECTION 9 - USER SUBMISSIONS

If you send us suggestions, testimonials, or creative ideas, you agree that we may use them without restriction. We are under no obligation to maintain comments in confidence or provide compensation for them.

SECTION 10 - PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to infringe upon our intellectual property, or to transmit malicious code. Violation will result in immediate termination of service.

SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted or error-free. Irra, our directors, and employees shall not be liable for any injury, loss, or claim arising from your use of any of the products procured from the site.

SECTION 12 - INDEMNIFICATION

You agree to indemnify and hold Irra and our affiliates harmless from any claim or demand made by any third party due to your breach of these Terms of Service.

SECTION 13 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of India, with exclusive jurisdiction in the courts of Mumbai,Maharashtra India.

SECTION 14 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at sales@irraluxury.com