At Irra, we strive to deliver our 925 sterling silver-plated pieces to you as swiftly as possible.

• Processing Time:
  As these items are made specifically for you, each piece goes through a thoughtful creation process. Kindly allow 8–10 working days for processing before dispatch.
• Delivery Time: Once dispatched, please allow 5-7 business days for your order to reach you, depending on your location within India.

• Standard Shipping: We offer free Shipping on all orders .
• Express Shipping: If you require faster delivery, please contact our concierge team at  Mobile No. - 8591968900 for available options and additional costs.

Once your order is on its way, you will receive a confirmation email or SMS containing a tracking number and a link to monitor your shipment in real-time.

As per our Terms of Service, we follow a strict Exchange-Only policy for damaged goods.

• Important: We highly recommend filming an unboxing video as you open your package.
• If you notice any damage to the product, you must notify us within 24 hours of the delivery timestamp to be eligible for an exchange.

Our courier partners will attempt delivery up to [2 or 3] times. Please ensure the shipping address and contact number provided are accurate. Irra is not responsible for delayed deliveries resulting from incorrect contact details or the unavailability of the recipient.

While we partner with reputable logistics providers, delays caused by weather, public holidays, or unforeseen regional disturbances are beyond our control. If your package is significantly delayed, please reach out to us at sales@irraluxury.com, and we will assist you in locating it.